Customer Journey Maps: Visualizing an Engaging Customer Experience

Customer journey maps visually illustrate your customer’s experience using your product. We’ll define customer journey maps, their components, and how to create them. We’ll discuss the benefits of ... Read More

Call for Entries for 2013 STC Summit Awards

The Society for Technical Communication, Rochester Chapter Announces Call for Entries for 2013 STC Summit Awards STC Rochester Chapter invites submissions from individuals, team members, or those ... Read More

STC Rochester Kick-Off

STC Rochester Kick-Off is brewing up a good time at the Genesee Brew House Tuesday, September 10, 2013 from 6:00 PM to 8:30 PM (EDT) Spend a fun evening catching up with STC members, colleagues and ... Read More

Owners Manual Debuts in One Week; Plan Your Viewing Parties Now!

Guest post by STC President Nicky Bleiel: http://notebook.stc.org/owners-manual-debuts-in-one-week-plan-your-viewing-parties-now/ ... Read More

Formalizing the Technical Communication and User Experience Relationship

Central New York Chapter invites members of the Rochester Chapter to participate in this year’s meetings. Following are the details of the first meeting on Friday, July 26th, 2013. Formalizing the ... Read More