Business Analyst V / Technical Writer – M&T Bank, Buffalo NY



Basic Function

Responsible for facilitating and participating in large projects and support TSE/ESP projects from proposal through post implementation while monitoring expenses. Participate and provide feedback on Business Requirements. Act as project lead in conjunction with QAT to ensure test plans and specifications are completed and project meets established milestones.

Position Responsibilities

Act as functional and / or IT lead on large projects and / or as a support role on TSC/ESP projects. Responsibilities include:

  • Meet and discuss requested changes with business client ensuring a thorough understanding of specifications.
  • Review with technical team(s) to ensure understanding of project requirements.
  • Participate in design discussions and assure functional specifications are delivered.
  • Responsible for coordinating estimates for large projects and performing estimates for assigned component on TSC/ESP projects.
  • Facilitate / provide estimates after business requirements and functional phases while establishing time lines and project phases.
  • Participate and provide feedback with clients regarding business requirements.

Act as a representative for the applicable application, functional lead, or other IT lead for supported project. Works with the vendor and technical team for a thorough understanding of the project functionality and provides insight on implementation. Participate in and documenting data mapping for integration of systems, conversion, and acquisition related projects. Work with QAT (when applicable) to gather and organize test plan and test scripts based on functional specifications. Work with QAT (when applicable) to manage and / or execute test scripts verifying changes / enhancements work and perform as required. Act as functional or IT lead with other project team members in regards to other systems that impact project. Schedule and facilitate project team meetings, document and distribute meeting minutes as applicable.

Consistently monitor functional specifications and change requests to ensure project stays within scope and meets Sarbanes Oxley requirements. Ensure that SDM (Software Development Methodology) / PMM (Project Management Methodology) process and documentation is followed. Assure that change requests are consistently documented, reviewed and resolved. Responsible for ensuring any issues that arise from testing or implementation are escalated and resolved appropriately in an efficient and timely manner. Ensure issues, incidences and questions are documented, reported and resolved as required. Coordinate and manage the post implementation process to include but not limited to follow-up, feedback, problem resolution and also a post implementation debrief including an actual to plan for timeline and financials. Work with QAT (when applicable) to establish an integrated testing schedule with applicable application and facilitate project status meetings. Document and distribute meeting materials and responsible for follow-up. Work with QAT (when applicable) to facilitate and monitor integrated testing as needed.

Understanding of Central Technology’s Mission Statement and Values. Actively participate in Employee Engagement activities within Central Technology. Perform other related assignments as requested by management.

Nature and Scope

  • The incumbent participates in large and TSC/ESP projects from business requirements through post implementation.
  • The incumbent works independently with minimal supervision and provides direction to other team members as needed on projects.
  • The incumbent may have direct reports. The incumbent must possess strong decision-making skills.

Basic Qualifications

  • Bachelor’s degree or in lieu of degree 11 years of professional experience
  • Seven or more years of experience utilizing application / systems in business being supported OR five or more years of project analyst/technical writer experience
  • Demonstrated leadership capabilities
  • Excellent verbal and written communication skills
  • Detail oriented and organizational skills
  • Solid PC skills with a thorough knowledge of Microsoft Office to include Excel and Word.

Primary Location:  New York-Buffalo-Lafayette Court

Schedule: Full-time