STC Rochester Chapter

Job Summary

The User Documentation Specialist develops documentation methods to effectively communicate product concepts and use to a wide range of end-user audiences. Works closely with business analyst, software engineers, QA/QC and usability testers, trainers, and end-users to design, create, test, and distribute documentation using a variety of delivery vehicles, like web publication, knowledge bases, video, etc. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Reports directly to the Vice President of Product Development.

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The Center for Advanced Human Resource Studies (CAHRS) at Cornell University’s Industrial and Labor Relations (ILR) School is looking for an experienced, energetic and team-focused staff writer to help create and execute a comprehensive global communications program. As part of an Ivy League University, CAHRS is the world’s leading partnership between industry and academia devoted to global human resource management. The CAHRS partnership provides the connection between 60 of the world’s premier companies, Cornell University, the ILR School, leading faculty, students and other intellectual leaders in the field of human resources. This position offers the individual the chance to work directly with key faculty, administration and corporate leaders on the most pressing human resource issues facing organizations today.

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JOB DESCRIPTION

Essential Functions:

• Perform technical training (including internal staff and external Customers).
• Plans course design and prepares training materials.
• Maintains focus and facilitates curriculum delivery within scheduled timeframe.
• Ensures that training programs meet company and customer needs, and evaluates effectiveness of training.
• Sets course objectives and manages expectations of the course attendees.
• Addresses or redirects questions outside area of expertise with tact and accuracy.
• May direct work of other trainers, depending on training and leadership experience.
• Other functions as assigned.

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Technical Publications Writer/Training-ROC000IO

DESCRIPTION

Primary Responsibilities:

Use departmental processes to complete the following types of assignments:

• Research technical content related to operation and maintenance manuals. Synthesize engineering documents and descriptions in concise, understandable explanations.
• Write accurate, detailed operation and maintenance (O&M) manuals used to support hardware and software projects and products.
• Develop interactive, performance-based, hands-on instructor-led training courses.
• Edit and create technical illustrations.
• Review and edit technical documents and training materials as directed.
• Manage assignments and documentation submittals according to defined quality, cost, and deliverable requirements.
• Follow ISO processes as required.
• Document submittals and weekly activities following departmental procedures.

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ER Associates is currently seeking candidates for a direct-hire Instructional Design position located in Rochester – seeking someone who is innovative, creative, and passionate about designing and training.

This is a DIRECT hire position paying between 58-70K. We are looking for individuals passionate about design and teaching others. The position will entail design/development/coordination/implementation of technical training solutions. Ideal candidates will have experience managing multiple projects at once.

Position requires 25% travel.

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