Customer Journey Maps: Visualizing an Engaging Customer Experience

Customer journey maps visually illustrate your customer’s experience using your product. We’ll define customer journey maps, their components, and how to create them. We’ll discuss the benefits of customer journey maps and how we can measure success. Finally, we’ll create a customer journey map for a real-world situation.

Presenter: Donn DeBoard, Vertex, Inc.

Date: Friday, September 27, 2013 from 2:30 PM to 4:00 PM (EDT)

Venue:  Cayuga Conference Room, Welch Allyn
4341 State Street Road
Skaneateles Falls, NY 13153Skaneateles Falls, NY


This is the next in a series of 2013 Summit@aClick conference presentations I am sharing with the TechComm and UX teams, as well as other invited guests. The presentation itself is 57 minutes long, allowing time for 20-30 minutes of discussion following the presentation.

Onsite attendees: Light snacks will be provided. Please bring your own beverage.

Invited guests should arrive at Welch Allyn reception by 2:25 to be escorted to the conference room.

Please share this invitation with others you think might be interested in attending.

Dial-in / Remote Access Information link for desktop sharing:

Audio for remote attendees

Dial-in: 877-912-6720
Participant passcode: 8540462


Bobbi Werner, Welch Allyn

Senior Technical Writer
Technical Communication
Welch Allyn, Inc.
4341 State Street Road
Skaneateles Falls, NY 13153-0220

Have questions about Customer Journey Maps: Visualizing an Engaging Customer Experience? Contact Bobbi Werner, Welch Allyn


  1. Just stumbled across this post whilst browsing the site – are these webinars recorded?