Documentation Specialist, GP Strategies Corporation – Amherst, NY

GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers. Additional information may be found at

Job Summary
  • Technical Writing: writing content/end-user documentation, maintaining content infrastructure that is global-ready, populating knowledge base and wiki with articles based on known and newly discovered IT/Technical Support issues, updating application help files.
  • IT/Technical Support: performing troubleshooting activities, including problem resolution, providing immediate technical/helpdesk support to users on a wide range of technical issues/requests.
  • Web Content: developing online learning lessons including written and video instruction, hosting webinars on technical topics
Required Qualifications
  • Bachelors Degree in engineering or technically related discipline
  • Strong verbal and written communication skills
  • Experience with Microsoft Word, WordPress, HTML, CSS
  • Five years previous experience with content management, development, and/or technical writing