Once Upon a Time, Before User Experience (UX) Became Relevant

  • User Experience is the result of the evolution of a discipline based on Frederick Taylor’s turn-of-the-20th-century book, The Principles of Scientific Management (1911). My story tells,

    • How user experience has grown from simple time-in-motion studies into an indispensable component of a development project, whether performed by UX specialists or surrogates, such as technical communicators.

    • How getting to the nature of the user’s needs and expectations is the keystone of successful projects and products.

    • What we can all do to make the discipline of user experience even better in the next chapter of our story.

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