• Charles Cooper

      Charles Cooper 

      Charles Cooper is Vice President of the Rockley Group. He works with companies to help them understand their content and ensure that it can be created, managed, and published quickly and consistently – and still meet the needs of their users. He's fascinated by the changing marketplace and the ways customers expect to receive information. He has a large and growing collection of mobile and wearable devices and he's constantly testing new ones to see how they can be used to deliver content to users. He is a co-author of a number of books, including the ground-breaking Managing Enterpr

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    • Li-At Rathbun

      Li-At Rathbun 

      Li-At has over 20 years of technical communication experience (yes, since kindergarten). Although her main role at Yardi Systems is as technical editor, she also creates training videos. Li-At has continuously served in various STC leadership positions since her very first meeting. She’s currently the Santa Barbara chapter president, Technical Editing SIG co-manager, and Surveys Lead for the CAC (Community Affairs Committee). If you’re in Santa Barbara on the first Saturday of any given month, you might catch Li-At performing with Santa Barbara Improv. You can connect with Li-At on LinkedIn an

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    • Melissa Hellman

      Melissa Hellman 

      Although my academic background is in organic chemistry, I have been happily away from the lab since 1999. I spent a year and a half working in corporate communications for the Battelle Memorial Institute before striking out on my own. I worked on my first proposal in 2012, and since then I have helped my clients earn nearly $5 million in federally funded grants. In addition to writing, I enjoy my family, bicycling, ice hockey, travel, cooking, knitting, cats, and multitasking. I blog irregularly at melissaverbs.wordpress.com.

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    • Joy Underhill

      Joy Underhill 

      Joy is the owner of Words By Joy and Stories By Joy. She has been a technical communicator, business writer, and instructional designer for more than thirty years. Her passion for photography has earned her spots in juried shows and led to the recent development of Stories By Joy, which captures personal stories in poetry and photography. Joy is the co-author of Five Steps to MadCap Flare with Lorraine Kupka, and the author of the award-winning dog training book Happy Tails. She has published more than 100 articles on topics ranging from Finger Lakes wines, local history, and

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    • Michael Van der Gaag

      Michael Van der Gaag 

      Michael Van der Gaag has 30 years of experience in user-centered design, user experience (UX), research, and testing. He supports software and product developers by adapting methods for engaging their target users early in the Product Development Lifecycle in order to validate the usability, utility, and appeal of their offerings. As a result, companies save ten to one-thousand times the cost in time and money while making their products more customer-relevant, appealing, and easy-to-use.

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    • Dustin Vaughn

      Dustin Vaughn 

      Dustin Vaughn is a Solutions Consulting Manager at Adobe who manages a team of experts in Adobe's Technical Communication and eLearning products. Dustin has served as a panelist, speaker, and Adobe representative at various industry conferences. He designs, develops, and hosts technical, solution-oriented demonstrations for strategic global customers. Dustin also worked as a solution designer and presenter for a cross-organizational and multi-product project designed for a key US Government client.

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    • Johanne Lavallée

      Johanne Lavallée 

      Johanne Lavallée is a graduate of Durham College where she majored in electronic engineering technology, though technical writing was what she wanted to do after graduation. In the past 17 years, she has used all available technical writing tools, in English and French, to create marketing and technical documentation for everything from online help to parts. She now works as a solo writer in a 200-employee traffic display systems manufacturing company, where she writes operation, maintenance, and parts manuals, and also reviews CAD views and designs safety warning stickers. She spoke at LavaCo

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    • Suzanne Mescan

      Suzanne Mescan 

      Suzanne Mescan is President of Vasont Systems. For more than 25 years, she worked in all aspects of the information management and publishing industry, from content management to editorial and production. Suzanne has authored numerous articles about content management for industry publications and has delivered presentations for the CM Strategies/DITA North America, Intelligent Content, AIIM, and LavaCon conferences, as well as in industry-related group meetings and webinars. She was also a contributing author for the book, Virtual Collaborative Writing in the Workplace: Computer-Mediated

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    • Wendy Barnhart Ross

      Wendy Barnhart Ross 

      Wendy Barnhart Ross is STC Rochester’s Immediate Past President and a Senior Technical Communicator. In addition to managing and completing documentation projects for new products, Wendy is responsible for department procedures and developing writing style changes for a CMS. Since 2011, she has mentored a reorganized international technical communications team, including training members in all aspects of corporate technical writing, procedures, tools, and scheduling and managing technical documentation projects. In the Fall of 2015, Wendy took the required 35 hours of Project Management Insti

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    • Norman Gayford

      Norman Gayford 

      Norm Gayford is a Professor of English at Genesee Community College and a winner of three Chancellor Awards for Excellence. He has taught the GCC technical writing course since 1989.

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