Technical Communications Specialist II – Ortho Clinical Diagnostics, Rochester NY

Req ID: 2015-2062

The Company:
Ortho Clinical Diagnostics (OCD) is a leading provider of in vitro diagnostic products and services, offering accurate, timely, and cost-effective solutions for screening, diagnosing, monitoring and confirming diseases. The company is a strong, highly competitive organization with approximately 3,800 employees worldwide, and sales, marketing and logistics on six continents.

OCD was recently acquired by the Carlyle Group, a highly respected global asset management company, as an independent, freestanding company. With new leadership and accelerated investment in research and development, OCD is well positioned for growth as a leading player in the global diagnostics market, tapping into rising demand for sophisticated medical diagnostic products and services worldwide.

The Career Potential:
We are committed to enabling diagnostics to fulfill its vital role in the continuum of care and its importance as the focus of healthcare changes from treating sickness to promoting wellness. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. You will have access to a broad and exciting array of experiences, opportunities and new directions at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.

The Opportunity:
As the company transitions, we are seeking a Technical Communications Specialist II (Req ID: 2015-2062)  to produce technical written communications used for projects assigned to department. Projects may include marketing tools, technical manuals, and presentations. This individual may participate in special projects.

The Responsibilities:

  • Research, create, update, edit and publish instructions for use, customer and service manuals and labeling for Ortho-Clinical Diagnostics (OCD) products.
  • Acquire andor verify knowledge of subject by consulting with subject matter experts, observing the performance of the product, or referring to articles, bulletins, manuals, or similar publications.
  • Maintain appropriate supporting documentation according to government requirements and OCD records management guidelines.
  • Gathers and organizes technical information from various sources. Verifies facts and clarifies information as needed.
  • Develops, writes, edits and proofs materials somewhat complex in nature for various internal customers.
  • Ensures Company publications meet established standards of style and format. Selects photographs, drawings, sketches, diagrams, and charts to illustrate material.
  • Reviews published materials and recommend revisions or changes in scope, format and content. Checks and edits work of less experienced writers.
  • Investigates and resolves or escalates customer complaints and concerns. Responds to nonstandard inquiries.
  • Perform other work related duties as assigned.

The Individual:
A minimum of an Associate’s Degree in Technical Writing, Communications, or Medical Technology with technical writing experience or equivalent is required. A Bachelors degree preferred.

  • A minimum of 3 years of relevant work experience is required.
  • The individuals must be able to represent the Technical group on cross-functional teams and be comfortable interacting with IT professionals and upper levels of management.
  • Must be proven team player, self-motivated, able to prioritize workload with minimal supervision, manage multiple projects simultaneously and work under tight deadlines.
  • Excellent written and verbal communications skills and strong computer skills are required.
  • Experience in HTML, XML, DITA and the creation of online documentation using topic-based authoring, website design authoring tools would be required.


  • Experience working in a regulated environment
  • Experience with content management systems and CSS
  • Knowledge of animation tools and Java scripting
  • Experience working with translated documentation
  • Generally, knowledge of OCD products will be a significant advantage

Equal Opportunity:
Ortho Clinical Diagnostics, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or any other characteristic protected by law.

For more detailed information and to apply: