Technical Documentation Specialist – UTC Climate, Controls & Security – Pittsford NY

Location: Pittsford, NYJob Code: 105360-02
UTC Climate, Controls & Security is the leading provider of heating, air conditioning and refrigeration systems, building controls and automation, and fire and security solutions. UTC Climate, Controls & Security is a unit of United Technologies Corp. (NYSE: UTX), a leading provider to the aerospace and building systems industries worldwide.Lenel is currently seeking to expand its Content Services staff with the addition of a full-time Technical Documentation Specialist responsible for creating technical materials such as user manuals, operating instructions, online help, release notes, knowledge base articles, and product white papers. The successful candidate will join a team of writers working with cross-functional teams in a fast-paced, dynamic and innovative environment.

Responsibilities may include, but are not limited to, the following:

  • Research, analyze, write, organize, edit, and proofread technical data for use in documents or sections of documents including but not limited to: application, installation, programming, operation, troubleshooting, and service topics and guides; installation sheets; online help systems; knowledge base articles; specifications; internet-ready information products and systems
  • Participate on an Agile team, consisting of a Scrum Master and members of the Software Development, Quality Assurance, and Product Management teams
  • Collaborate effectively with onsite and offsite subject matter experts and team members
  • Create hardware documentation for certification by Underwriters Laboratories Inc.
  • Plan and manage workload balancing on multiple projects
  • Create and maintain online and printed documentation for software and hardware-related concepts
  • Prepare illustrations and screenshots that illustrate products and features
  • Initiate and manage Adobe Acrobat PDF reviews
  • Follow the departmental style guide when creating and editing documentation
  • Contribute new concepts to the departmental style guide, research style proposals, make recommendations, and implement decisions made in the style guide
  • Create VMware images with the latest OnGuard installation on a weekly basis for use by other team members
  • Participate on a Sustaining Engineering team and write release notes


  • Bachelor`s Degree, with focus on technical writing, communications, engineering, journalism, English, technology, or equivalent experience
  • Three or more years experience creating documentation
  • Excellent attitude, energy level, and adaptability
  • Demonstrated excellence in writing, layout, editing, and organizational skills
  • Able to learn new technologies, software, and concepts quickly and communicate them clearly
  • Experience creating single-source, topic-based documentation
  • Experience with online help systems and delivery tools
  • Skilled with creating hardware documentation
  • Proficient with Adobe FrameMaker (Unstructured required, Structured preferred) and Microsoft Office

Preferred Requirements:

  • Knowledgeable about creating documentation for certification by Underwriters Laboratories Inc. (UL)
  • Knowledge of access control systems, including OnGuard
  • Experience creating documentation for remote teams
  • Experience writing localization-ready documentation, preparing documents for localization, and performing desktop publishing on translated documents
  • Knowledge of HTML, XML, and DITA

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer.

To Apply: