Technical Writer, Ellucian, Rochester NY


Technical Writer (Rochester, NY)
Ellucian is the world’s leading provider of software, services and insight to higher education. Ellucian helps the higher education community—students, faculty, and staff—achieve their goals more efficiently, effectively, and with reduced risk. Ellucian’s comprehensive suite of software solutions includes student information systems (SIS), finance and HR systems, recruiting and retention systems, among other offerings. With more than 1,500 institutions subscribing to Ellucian’s cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions. Ellucian also supports the higher education community with a range of professional services, such as application software implementation, training, education, and management consulting. More than 2,400 institutions in 40 countries rely on Ellucian to help enable the mission of higher education.
As a Technical Writer on the Ellucian Information Development team you will play a vital role in ensuring that Ellucian products are clearly described in documentation that’s accurate and useful.  You will drive the creation of online documentation in accordance with guidelines and have full responsibility for documentation suites in one or more product areas, and will work with Subject Matter Experts and customer feedback to continually improve usability and quality of our documentation. You will think critically and see gaps in products or processes, and show initiative and good judgment in developing solutions. You will demonstrate skills and experience working with Cloud/SaaS technologies, XML/DITA, and Agile.
Required Skills/Knowledge/Experience:

  • 4 year degree in Technical Communication or equivalent
  • 3+ years of technical writing experience
  • Effective written (English language) and verbal communication skills
  • Excellent organizational skills
  • Ability to work on multiple projects simultaneously
  • Developing documentation and online help for software applications
  • Expertise with XML/DITA and structured authoring methodology
  • Topic-based authoring
  • Project management activities in an agile environment, such as determining and coordinating documentation user stories/tasks in conjunction with development and testing tasks, providing estimates, general communication skills with the team
  • Please submit recent examples of documentation you created

Desired Skills/Knowledge/Experience:

  • Agile development teams 
  • XML authoring tool, Oxygen Author or Editor
  • Component content management system 
  • Cloud-based content delivery system
  • Multiple authoring tools 
  • Mixed media, such as video 
  • Higher education software systems

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