Technical Writer, Empower Federal Credit Union – Syracuse, NY

Job Description: Works with subject matter experts and functional managers to create written Standard Operating Procedures for all areas of the credit union that are accurate, clear and concise. 

Essential Functions & Responsibilities:

  • 40% Creates written Standard Operating Procedures, Product Fact Sheets, policies and other documents and deliverables. Includes process flow charting, schematic representations or diagrams when appropriate. 
  • 25% When applicable, makes recommendations to management to enhance member service and increase efficiencies. May work collaboratively on process improvement projects ensuring the before and after process is properly documented. 
  • 10% Ensures Compliance review of all written procedures. 
  • 10% Maintain expert knowledge of Credit Union products, procedures, technologies, policies, and regulations. 
  • 10% Develop and maintain properly branded formats and templates for procedures, policies and fact sheets. 
  • 5% All other duties as assigned. 

Knowledge and Skills:
Experience: Three years to five years of similar or related experience in developing and writing technical documentation 
Education: Equivalent to a college degree (BS or BA in a relevant field). 

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information that may require some discussion. Work may involve motivating or influencing others. 

Other Skills:

  • Excellent computer skills, including advance proficiency working with graphics, word processing and other communications software (including Visio) with MS Office tools.
  • Experience working with editing practices and procedures (e.g. Comments functionality in MS Word)
  • Expert understanding of English language grammar, sentence form/structure, and credit union terminology.
  • Ability to be conscientious, thorough, precise and care about accuracy and details.
  • Ability to work at a fast pace and meet project deadlines.
  • Excellent mathematical skills including statistical and financial analysis. Must also be competent in basic budget and accounting principles within various business units.

Physical Requirements: 
The ability to sit at a desk, use a computer by typing on a keyboard and use a 10-key calculator up to 80% of a workday, file and retrieve documents from a file cabinet, and occasionally leave the work station to walk around to deliver mail and other documents to other work areas. 

This Job Description is not a complete statement of all duties and responsibilities comprising the position. 

Empower Federal Credit Union offers excellent benefits including: 
Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more! 

Please note: All candidates will be subject to a credit check to determine employment eligibility. 

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