Technical writer—Field Based US, NY

The Technical Writer is responsible for designing and producing technical documentation for a highly configurable software product in a collaborative environment employing Agile development methodologies.


Essential Functions:

  • Writes clear, concise, and logically organized descriptions of system functions, and edits documentation accordingly.
  • Participates in the development process and acts as advocate for end-users.
  • Manages ongoing and detailed documentation projects.
  • Addresses errors in documentation by researching edit requests and making changes as appropriate.
  • Works with manager and team to develop documentation processes and guidelines.
  • Ensures delivery of quality documentation by following style guides, and established processes and procedures.
  • Delivers documentation on schedule with a high degree of quality.

Additional Responsibilities:

  • Develops a deep knowledge of the products and writes technical content to an approval level of detail.



Education, Licenses, and Certifications:

  • Bachelor’s degree in information systems/computer science, technical communications/writing or similar degree.


  • Minimum 3 years of experience.

Critical Knowledge, Skills, and Abilities Requirements:

  • Strong understanding of task-based documentation.
  • Excellent writing and editing skills, demonstrated by writing samples upon request.
  • Use of MadCap Flare or other industry standard authoring tools.
  • Proficiency in Microsoft Windows.
  • Excellent verbal and written communication and interpersonal skills.
  • Ability to learn new tools and technologies quickly.
  • Ability to work on multiple projects simultaneously in a dynamic environment.
  • Ability to work independently and with others in a team environment.
  • Ability to work effectively and accurately under pressure and in a fast-paced Agile development environment.


  • Experience with UNIX, CGI, Perl, JavaScript, SQL or any library-related work.


  • Although duties are typically performed during normal business hours, occasional off-hours work may be required to meet customer and/or business needs.
  • Position may require occasional travel to conferences or other Innovative offices.


Send resume and any questions regarding this position to Paul Remington at