Technical Writer, HP Hood, Batavia NY

Job Summary:

The Technical Writer is responsible for creating and writing various types of user documentation, including how-to guides, references, manuals, cheat sheets or instructions.

Essential Duties and Responsibilities:

Explain and document scientific and technical SOP’s in a standardized format.

Write technical direction on operating equipment, quality and safety procedures

Meet with vendors, plant leadership, or publishers to establish technical specifications.

Study drawings, specifications, mockups, blueprints and product samples.

Create user documentation for a variety of equipment and materials, including how-to guides and instruction manuals.

Ensure technical verbiage is easy to understand by the layperson.

Gather and maintain information on their subjects in libraries and on the web.

Prepare charts, graphs, or forms to go along with rough drafts.

Ensure fields flow in the correct sequence.

Write clear and concise policies and procedures.

Edit industrial publications.

Create table of contents and cite sources.

Submit copies to managers and employees for feedback.

Adjust copy as necessary and proofread for grammar and spelling.

Follow a life cycle called document development life cycle.

Release the document following final approval.

Conduct tutorials.

Provide updates and different editions as necessary.

Review manufacturer’s and trade catalogs.

Education and Experience:

Bachelor’s Degree in English, Communication or related field preferred

5+ years proven working experience in technical writing of operations and manufacturing documentation.

Ability to deliver high-quality documentation paying attention to detail.

Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.

Excellent written skills in English.

Strong working knowledge of Microsoft Office Suite.

Skills and Competencies:

Exceptional interpersonal skills

Demonstrates group presentation skills

Strong written and verbal communication

Develops workable implementation plans

Communicates changes effectively

Gathers and analyzes information skillfully

Displays original thinking and creativity

Meets challenges with resourcefulness

 SQF Requirements/ Responsibilities:

Support SQF by:

  • Support SQF by maintaining food safety and food quality through completing job tasks and maintaining the work area in a sanitary manner.
  • Report food safety problems to personnel with authority to initiate action.

This position is full-time, permanent, and located on site at the plant in Batavia, NY.

Interested candidates, please email Lisa Green at