Technical Writer, Optanix INC. – Syracuse, NY

Job Summary:

A Technical Writer is an individual who is well versed in the understanding of Information Technology and the best way to document it. The role requires a basic knowledge of converged networked environments, systems management, operational support, and business systems. A Technical Writer is primarily focused on creating and writing various types of user documentation, including how-to guides, references, manuals, Help files, or instructions.

Core Competencies:

  • Communication skills
  • Customer orientation
  • Attention to detail
  • Strategic thinking and planning
  • Organizational skills
  • Judgment
  • Collaboration
  • Team player
  • Interpersonal skills

Knowledge Skill Requirements:

This position requires 2-4 years of technical writing experience. Product Management experience is beneficial (including Aha, Jira, and Agile methodologies). Demonstrable experience in information gathering, user analysis, content specification/development, technical review, editorial review, and publishing is required. Experience with network/systems management products is essential. A college education is preferred. The applicant must possess exceptional writing and verbal communications skills. The position requires the ability to make customer deliverables in accordance with a timeline. Effective oral and written skills are required.

Must have intermediate computer skills and knowledge of the following Microsoft programs; Windows, Word, Excel, Outlook, SharePoint and PowerPoint. The applicant must also be familiar with Linux and other open source Operating Systems. The applicant must have a working knowledge of the SalesForce Knowledge technologies.

Job Duties:

  • Optanix technical writing tasks include, but are not limited to:
    • Create and maintain product and/or system specification/enhancement documentation.
      • Create Optanix product documentation that explains technical ideas in simple language
      • Adjusting existing Optanix documentation as necessary
      • Create and maintain the Optanix platform documentation lifecycle
    • Create internal Optanix product documentation that coincides with each product release.
    • Deliver all required Optanix product documentation for each release by the pre-determined deadline
    • Maintain the Optanix product internal documentation site and associated templates
    • Attend development/engineering team meetings to ensure that all cases that require product/platform documentation are understood and request additional information when necessary
    • Create documentation requested by non-product management sources upon approval
  • Project and task management: As required, successfully manage the initiation, planning, execution, and closing of assigned project initiatives
  • Develop procedures for enhancing how product/platform documentation is delivered to the intended audience.
  • From time to time Optanix may require its members to obtain additional certification levels (including, but not limited to professional and/or security certifications/clearances) required to achieve the objectives of the company
  • Special Projects: Participate in special projects and perform related duties as assigned by department management. Additional duties may include after-hour documentation support duties.