The initial term is through the end of 2011, but quite likely to be extended well into 2012.
$30 an hour w-2
There are up to 5 openings.
CUSTOMER DOC. ANALYST
Required Skills:
• Ability to write in a clear and concise manner, with correct grammar, spelling and punctuation.
• Capable of picking up a new authoring process and software quickly.
• Experienced writing for an end-user environment and, potentially, for translatability.
• Interfacing directly with Engineering and Field SMEs
• Ability to work to a planned schedule.
Deliverables:
• Update existing customer documentation content which is authored in DITA, with changes and new feature information.
• Work with engineers to document new feature content and to test/validate the content for all of the applicable products.
• Update existing content and/or create new deliverables in FrameMaker or Word as required by the program.
Optional but an added bonus:
• Experienced in the use of FrameMaker, particularly authoring in a structured environment.
• Experience with writing for on-line help.
• Experience authoring in Word.
• Experience working with the Xerox branded template in both Word and FrameMaker.
• Experience in DITA authoring would be a plus but is not necessary.
SERVICE DOC. ANALYST
Required:
• Ability to write in a clear and concise manner, with correct grammar, spelling and punctuation.
• Experience and/or comfort with electrical and mechanical devices.
• Comfortable reading schematics.
• Comfortable using tools to remove and replace parts.
• Interfacing directly with Engineering and Field SMEs
• Work to a planned schedule
Deliverables:
• Update any existing service manual database (all sections) with input from engineering and the field.
• Work with the CDLS art department and parts list group as needed to update art and parts lists.
• Modify the BSDs and wirenet art in the service manual.
• Assist the EDOC support group in prepping and delivering BUS updates and EDOC CDs for the field.
Optional but an added bonus:
• Experienced in the use of FrameMaker; experience with FM ver. 7.2 and the CDLS Service EDOC formats is ideal.
• Experience with any Xerox or comparable products on a service level.
• Experience diagnosing problems with hardware and establishing troubleshooting procedures for those problems.
• Experience reading and modifying BSDs and wirenets.
Veronica W. Culver
Senior Technical Recruiter
595 Blossom Road, Suite #305A, Rochester, NY 14610
Tel: 585-672-7450 | Fax: 585-224-4093
Email: veronica.culver@segulausa.com | Web: www.segulausa.com
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