Urgent Need: Technical Writer/Content Developer, BCC Software, Rochester NY

BCC Software is in need of a technical writer to help with documentation of security and process policies.

 

Job Objective

This position is responsible for creating business documentation (technical policies and procedures) and developing training content for assorted audiences. Additionally, this individual acts as the training administrator for learning management functions including technology, collateral, and processes.

Business Content Development

  • Researches, designs and creates documents.
  • Researches, designs and create all business continuity plans (BCP) and supporting documentation, such as templates, policies, procedures, and training material to ensure the continuity of business.
  • Work with IT/Enterprise/DMS to further develop our Disaster Recovery plan to complement our BCP.
  • Work with IT/Enterprise in creating required documentation to support security related initiatives including SOC II audits and customer security assessments.
  • Work with managers to create, maintain and archive BCC policies, procedures, and business forms.
  • Create system and network diagrams to document product interfaces and functionality
  • Organize and maintain repository for all policies, procedures and legal forms.

 

Training Content Development

  • Researches, designs and creates training content including but not limited to, training workbooks, ELS, webinars, e-learning, and audio/video training. This also includes evaluating content, formatting, proof reading, and archiving.
  • Applies principles of graphic, instructional, user-interface and information design to create appropriate, web-based interactive training materials based on the audience needs.
  • Designs interactive objects that teach concepts, procedures, or applied knowledge.
  • Provides content for standard and customized training services for BCC products and services to meet internal and external customer requirements via on-site or web-based delivery.
  • Ensure the quality and consistency of course content throughout a course life cycle.
  • Create/maintain new hire training materials supporting the four pillars for all functional areas of BCC Software
  • Work with Human Resources to develop and implement training curriculum for internal departments.
  • Administrate all LMS and webinar support tools including but not limited to Adobe Connect, Captivate Prime, WebEx and eInspired Learning.
  • Research and implement mandatory security, harassment and BCP training tools.
  • Schedule training workshops and manage registrations using event management tools in Adobe Connect, follow up with customers as required.
  • Work with Marketing to create training collateral for advertising.
  • Ensures operation of training equipment by maintaining equipment integrity, equipment inventories and evaluating new equipment and technologies.
  • Performs various assignments as needed assisting management in accomplishing training objectives.

 

Qualifications

  • Bachelor’s Degree in Instructional Design, Technical Communications or equivalent work experience.
  • Three to five years of technical documentation experience. Experience focused on software applications and computer hardware preferred.
  • Strong project management and organizational skills
  • Advanced working knowledge of Adobe Technical Communication Suite (FrameMaker, Captivate and Acrobat).
  • Experience in Business Continuity Planning, Disaster Recovery or IT security a plus.

Apply online or submit your resume to RobinH@bccsoftware.com

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