Contract Technical Writer, AIC Talent — Rochester, NY

Create high-quality technical documentation to accurately and completely capture Standard Operating Procedures (SOPs) for our manufacturing lines.


  • Collect data by interviewing and observing SMEs, and researching vendor documentation.
  • Utilize documentation standards and templates to ensure documentation is complete, accessible, easy to understand, and user-friendly.
  • Capture clear and informative media (images and video) of process steps being performed for use in documentation and training.
  • Create graphical images, flow charts, and diagrams, for inclusion in documentation.
  • Perform minor edits to photo and video footage.
  • Perform verification of documentation accuracy and completeness.
  • Produce quality work demonstrating effective use of grammar, spelling, style, and document guidelines.
  • Review and gather feedback from stakeholders to create highly usable, robust information to support users.
  • Incorporate feedback from stakeholders and reviewers.
  • Ensure document versioning is accurate.
  • Provide input for improvements to documentation standards.
  • Work on multiple projects, often under tight deadlines.
  • Work on a flexible schedule to accommodate multiple shifts.

Required Skills / Knowledge / Experience

  • BA (or related experience) with a focus on communication, technical writing, instructional design, or a related field of study.
  • Must have excellent written/verbal communication, listening, organizational, interpersonal, research, investigative, and problem-solving skills.
  • Ability to communicate complex ideas in a clear, concise manner, and willingness to pursue emerging technologies as needed for the organization.
  • Proficiency working with Microsoft Word, (Proficiency working with iBooks author a plus).
  • Proficiency in organizing technical information to make it transferable and to a prescribed audience.
  • Experience working to deadlines and project goals.
  • Quick with learning and understanding new technical concepts.
  • Effective written (English language) and verbal communication skills.
  • Excellent organizational skills.
  • Ability to work on multiple projects simultaneously.
  • Experience developing documentation.
  • Ability to be part of a team and contribute to a team goal.
  • Experience with mixed media, such as video.
  • Experience and working in a manufacturing environment is a plus.

Candidates will be required to submit recent examples of documentation they created.

Please contact Scott Keyser directly at 585-512-8539 or at