Technical Writer, —Syracuse NY

We are seeking a Technical Writer who will contribute to the company’s success by acquiring product knowledge with the express purpose of creating concise, accurate documentation for a particular audience. The writer’s deliverable may introduce, summarize, advise, update, or instruct. A deliverable’s audience may be external to the company (product end users or business prospects, for example), or internal to the company (product support representatives, software developers, or technical leads, for example). This position will either be based from our Syracuse, New York office or may be remote based on candidate location and experience.


  • Create and revise reference and procedural documentation, product release notes, technical advisories, and related client communications – in ‘for print’ and online formats
  • Research products, features, processes, industry concepts and technologies – using product requirements and design specifications, hands-on product research, test cases, interviews, and related resources is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We’re headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia. We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.